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Frequently Asked Questions

If your query isn't covered here, please feel free to contact us.

Q. How much does it cost?

Restoration and colourising projects are priced depending on damage/work required.  Please see price list for a guide.

Q. How long will it take?

The usual turnaround of work before dispatch is 7-14 working days of receiving the image(s).  If workload is particularly heavy this may increase but the customer will be informed if the work may take longer than 14 working days.
If you require a faster turnaround (e.g. if you've forgotten it's your wedding anniversary at the weekend!) please let us know and we will try our best to complete in time for your deadline.

Q. What if the photo needs tweaks once it's been edited?

You will be sent a low-resolution proof once the work has been completed according to your brief.  This will be your chance to request any changes (within reason).  Significant changes to your original brief may be charged for, but small changes may be offered free of charge. Subsequently a second proof will be sent for approval.

Q. Can I order prints of the photo(s)?

Yes.  Please see price list.  Charges will be in addition to any editing costs.

Q. Can I order digital copies of the photo(s)?

Yes.  Prices are in addition to the charge of the editing service. Please see price list for details.

Q. Do I need to give you the original photo for editing, or will a digital copy suffice?

No, a digital copy is fine, provided the resolution is good enough quality. Please see For Scanned Images Sent by E-Mail’

Q. I am an overseas customer (Outside UK) How much does postage cost?

Worldwide postage is available and rates will vary based on your country.  Please contact us and we will quote you for the postage cost, based on the number and size of copies required

Q. Can you colour a photo?

Yes.  Both black & white and sepia photos can be colourised.  Please see ‘Colourising’ for more details.

Q. Can you open somebody's eyes in a photo?

In many circumstances this is possible but more likely if there is another photo of the person with their eyes open from which to work.

Q. Can you remove somebody from a photo?

Yes, in most cases. This will be assessed on an individual basis depending on the image content.

Q. Can you add somebody to a photo?

Yes, however much depends on the similarities of the two pictures concerned such as angles, lighting etc. This will be assessed on an individual basis depending on the image content.

Q. Can you fix a blurred or out of focus photo?

If the picture is obviously out of focus it can be sharpened to a degree but not refocussed.

Q. Can you fix an overexposed or underexposed photo?

Yes normally, depending on the level of exposure error.  If details are visible in the brighter/darker sections of the photo then the exposure may be readjusted to an extent but it may not be fully possible to recover the image completely.  Often these images need rebuilding and colourising from scratch.