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Terms & Conditions for Fading Memories Service

For Scanned Images Sent by E-Mail

Minimum Resolution

For subsequent restoration or colourising, please email a high-resolution scan at least 3000 pixels on its longest size or a 4Mb low compression JPEG file. If you work in mega pixels then 6 or more is preferred.

Minimum requirements

                 3000 pixels on longest side         

                4mb low compression jpeg

                Minimum 6 megapixels

If you are unable to reach the above requirements, a lower resolution image may be acceptable for estimates only (see ‘Estimates’). In this case, to produce the finished image, you will need to send the original picture to me for scanning by post or to deliver by hand to my studio (see ‘For Images Sent by Post’)


For Images Sent to Us by Post

Originals should be sent to us via the safest method possible, eg Special Delivery Service by Royal Mail. Packing should be such as is necessary to prevent damage during transit.

Please include all current contact details including your name and full postal address, email address & phone number in your package.

Please be aware that we cannot be held responsible for any losses occurring during transit with Royal Mail or any other courier.



It is recommended that the image to be restored is sent via email (See ‘For Scanned Images Sent by E-Mail’) If this is not an option for you, the original should be sent via the safest method possible (see ‘For Images Sent by Post‘) Pricing will be estimated based on my assessment of the condition of the original picture as sent for estimation purposes, any additional work becoming apparent upon receipt of the actual image for restoration may incur additional cost.
At the time of estimation, the optimum degree of restoration will be assessed and communicated to you.
Every effort will be made to restore an image to the satisfaction of the client based on my assessment of the original print as seen at the time of estimation of cost
In the event of non-acceptance of my estimate, you will be liable for any return postage costs.



Whilst every effort is made to restore an image to the satisfaction of the client, there may be the odd occasion where this is not possible.
If you are unsure if your photo will qualify for restoration, please see my Frequently Asked Questions.

Not all images can be restored completely. Revisions to an image will be made within reason and to a level of restoration that the image will allow.
Restorations are priced by level of damage and fit into various grades.  If you are unsure (based on FAQs) if your image is too damaged for editing, I would recommend sending the image via email for assessment rather than sending the original by post.



PayPal is our recommended method of payment; however, we do accept payment by credit & debit cards and cheques and will be required upon acceptance of the low resolution and watermarked restored image as sent to you the client for approval.
After payment has been cleared your completed order will be sent out for delivery.

For orders with a value of over £60.00, corporate clients or orders from outside the UK, a deposit may be required.  This may be from 25% upwards, to be agreed with the client.
Failure to pay will result in a late payment fee of 10% for each complete week after the date shown on the invoice.  Refusal to pay will be considered a breach of contract and may result in legal proceedings.


Return Postage to You

UK P&P charges apply see price guide.

Posted original photographs will be returned with any prints/digital copies (on disk) by Special Delivery Service by Royal Mail. Return postage costs must be covered by the customer.

Please be aware that we cannot be held responsible for any losses occurring during transit with Royal Mail or any other courier.

Copyright & Image Usage

Images cannot be worked on that are protected by copyright laws, without permission from the copyright holder. Any professionally taken photograph is under the photographer's copyright or under the copyright of a custodian and a derivative work can only be produced with their permission for which they often require a fee. Illegal reproduction may result in legal action by the photographer or custodian. By submitting photographs to Andy York for restoration or reproduction as printed photographs you affirm that no copyright is infringed. Andy York will not be liable to you or any third party for such copyright infringement, even if that loss or damage was foreseeable by, or the possibility of it was brought to the attention of Andy York. You will be liable for any copyright claims that arise. 

Please note that under Section 3 of UKCS P-22 (10th December 2012) colourised versions of original images are classed as derivative works as they are significantly different to the original work.  Therefore, the colouriser (Andy York) owns copyright of the colourised version and this may not be reproduced without written permission.  Andy York is the owner of this copyright for at least 25 years from creation.

For more information on UK copyright law, please visit I, Andy York own the copyright on any colourised versions of photographs, not the original images.  By submitting work for colourising, you agree that you are licensing the image from me and the fee that you pay for colourising allows you to use the image for private or public use with conditions attached.  Wherever images that I have colourised are used publicly or in print, they must be credited as follows; '© Colourised by Andy York XXXX (Year)’ The customer is not permitted to produce prints or copies, or re-license the images for reuse or resale, without contacting me for permission first.

All terms and conditions are subject to change.  If you have any queries, please contact me for more information.